If you don’t have time to respond to every review individually, you can post a general message in the “Owner responses” section. This shows future customers that you take feedback seriously and care about providing a good service. Thank the customer for their feedback and let them know that you’re taking their comments on board. If you spot any negative reviews, take the time to respond constructively. Here, you’ll be able to see all of the reviews that have been left for your business, as well as the average rating. You can do this by searching for your business on Google and scrolling down to the “Reviews” section. Google reviews are a valuable source of feedback, so it’s worth taking the time to see what people are saying about your business.
Once you’ve left a review, it’s public – anyone who searches for your business on Google will be able to see it. To leave a Google review, all you need is a Google account – this could be a Gmail account, or any other email address that you use to log into Google products. They can be left by anyone who has searched for and found your business on Google, and they’re a great way to get an idea of what customers think of your business. Google reviews are the reviews that show up when you search for a business on Google. You can also add a “Review us on Google” badge to your website or put up signs in your store asking customers to rate their experience. If you want to get more Google reviews, you can send customers emails or post links on social media asking them to leave their feedback. This can be helpful if you’re looking for specific feedback or trying to track down a particular customer complaint. You can also flag a review if you think it violates Google’s guidelines.Īt the top of the page, you can also filter your reviews by star rating, keywords, and date range. To reply to a review, click on the “Reply” button below the review. You can click on each individual review to read it in full. On the next page, you’ll see an overview of all the reviews that have been left for your business. (You’ll need to be logged into your Google account.) If you have multiple locations, select the one you want to manage.Ĭlick on the “Reviews” tab from the menu. In this guide, we’ll show you how to see all of your Google reviews in one place.įirst, open Google My Business in a web browser. Google makes it easy to find and manage your reviews.
Google reviews are one of the first places potential customers will look to see what others have said about your business. As a business owner, it’s important to stay on top of what people are saying about your company online.
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